IMPORTANT NOTICE: These Terms of Service apply only to “remote services,” which means Doctor Micro performs technology services for you over the telephone at 1-866-829-7125 and/or via the Internet. Please note that different Terms of Service apply to services rendered by Doctor Micro, (such as Doctor Micro On-Site Services), at Doctor Micro stores, or from Doctor Micro Technicians who visit your home or Business.
Terms and Conditions
REMOTE SERVICES
(a) General Services: Doctor Micro will attempt to diagnosis your technology problem, provide an estimate of applicable service fees (plus applicable taxes), and then provide you with a technology solution over the telephone and/or via the Internet. In certain cases, however, problem diagnosis and support may not be completed because of a problem with your computer or its configuration that is beyond Doctor Micros control.
(b) Remote Support Services: Remote support services may be offered to you over the telephone or via the Internet if, you have a working cable or DSL high speed Internet connection, and your operating system is Microsoft Windows based versions: Windows 98 or newer. If you elect to receive remote support, then Doctor Micro remotely logs on through your high-speed Internet connection to view your computers desktop and files. Doctor Micro stays in contact with you to keep you fully briefed on every step of the process as your technology problem is resolved. Remote support may involve the installation of software on your computer that will allow Doctor Micro to provide the remote support services. By electing to receive remote support, you agree to allow Doctor Micro to use whatever tools deemed necessary to repair your computer, including remote access. You understand that if remote access is used on your computer there will be no residual software from the remote session; however, there may be a text file placed on your computer that will explain the work that was done on your computer. If such a text file is placed on your computer, you save the option to either save the file for future reference or to delete it from your computer.
(c) Software and or Services from another company other than Doctor Micro may be offered in an effort to better serve your needs. If you elect to receive software, services, or downloads from another company you understand and agree that Doctor Micro shall not be responsible under any circumstance for any loss or corruption of data and/or software. Doctor Micro does not warrant or make any representation about the services or software provided by any other party. Ask about the other party’s privacy policy as it is different from the privacy policy that applies to Doctor Micro’s collection and use of your personal information. Also ask about the service and software warranty applicable to the software download you receive from the other party as that warranty differs from Doctor Micro’s
(d) Your Responsibility: You understand and agree that prior to contacting or allowing Doctor Micro to perform diagnostic repair or other services on your computer, it is your responsibility to back-up the data, software, information or other files stored on your computer disks and/or drives. You acknowledge and agree that Doctor Micro and/or its third-party service provider shall not be responsible under any circumstance for any loss or corruption of data and/or software.
(e) Estimates: Doctor Micro will provide a professional estimate in advance whenever feasible and requested; However due to the nature of computer and I.T. services, there are infinite possibilities for unforeseen problems and obstacles which may require additional labor time to resolve or in other unforeseen circumstances. Additional work requests or changes in procedures may also increase labor time. The Client is ultimately responsible for all billable time during onsite and/or online remote support services requested.
SERVICE LIMITATIONS; LIABILITY
(a) LIMITATIONS TO SERVICE: Doctor Micro RESERVES THE RIGHT TO REFRAIN FROM PROVIDING ANY OR ALL REQUESTED REMOTE SERVICES AND INSTEAD REFUND YOUR PAYMENT, WHOLLY OR IN PART, ON THE BASIS THAT YOUR TECHNICAL NEEDS OR OTHER REQUIREMENTS ARE UNUSUAL OR EXTENSIVE AND BEYOND THE SCOPE OF THIS SERVICE AGREEMENT AS REASONABLY DETERMINED BY Doctor Micro.
(b) FORCE MAJEURE: If Doctor Micro's ability to render remote services is impaired by you or circumstances beyond the control of Doctor Micro, Doctor Micro may choose not to provide or to discontinue remote services.
(c) LIMITATION OF LIABILITY: To the extent permitted by law, you agree that Doctor Micro’s total liability for damages related to its remote services is limited to the total amount you pay for the remote services, and you release Doctor Micro from liability for any indirect, incidental, special, or consequential damages. Doctor Micro IS NOT LIABLE FOR LOSS, ALTERATION, OR CORRUPTION OF ANY DATA OR FOR YOUR INABILITY TO USE YOUR COMPUTER EQUIPMENT OR OTHER PRODUCT.
ADDITIONAL EXPENSES
Additional miscellaneous product items may be billed separately; such as additional cables or other supplies needed to complete work or projects. Parking expenses and tolls, if applicable, shall also be billed.
TANGIBLE PRODUCTS:
All products will be billed at quoted prices. Doctor Micro is not responsible for product warranties. All product warranties must be handled directly with the manufacturer and are subject to the manufacturer’s terms and conditions.
PRIVACY POLICY
For information about the collection and use of your information, please refer to Doctor Micro’s Privacy Policy, which is available at www.doctormicro.net.
UPDATES TO TOS
We reserve the right to periodically update this agreement. The latest copy of the agreement will be available on our website www.doctormicro.net. By continuing to use the Website and/or Doctor Micro's services you acknowledge agreement to such
amendments.
SERVICE WARRANTY
If you are not satisfied with remote services received from Doctor Micro, please call 1-866-829-7125 for resolution. We warrant our remote services for 5 days following the date you received remote service; however, for repairs necessitated by a virus, spyware or bad software the service warranty is valid only if the anti-virus and anti-spyware protection for your product is installed or updated during the repair or promptly thereafter (i.e., before you connect again to the Internet). If there is a problem with the service provided by Doctor Micro and if you notify us within the warranty period, we will work to remedy your problem quickly and at no additional cost.
ON-SITE SERVICES BEYOND REMOTE SERVICES
Additional Terms and Conditions apply if a technician needs to do on-site service. Please refer to Doctor Micro's OnSite TOS Contract.
